Signing up for health insurance under the Affordable Care Act has been difficult for many people since the website was launched at the beginning of the month. President Obama spoke Monday about the issues with HealthCare.gov.
"There's no sugarcoating it. The website has been too slow, people have been getting stuck during the application process, and I think it's fair to say that nobody is more frustrated by that than I am, precisely because the product is good," said President Obama.
"There's no excuse for the problems. And these problems are getting fixed. But while we're working out the kinks of the system, I want everybody to understand the nature of the problem.
First of all, even with all the problems at HealthCare.gov, the website is still working for a lot of people, just not as quick or efficient or as consistent as we want And although many of these folks have found that they had to wait longer than they wanted, once they complete the process, they're very happy with the deal that's available to them."
White House officials said high volume on the site initially crashed it and industry experts are now working to find and fix bugs and glitches.
"It's probably more of a programming problem," said Craig Kuehner, a web developer who owns Cosmick Technologies in Roseto, Northampton County.
"It's very frustrating as a web developer. There's a lot of unknowns," he said. "It's easy to point the finger when it comes down to this, harder to find the exact problem."
"I feel their pain in a sense because we deal with, not on this caliber, but we rolled out three websites throughout the past weekend, and there's always going to be something, the unforeseen," added Kuehner.
When talking about other ways HealthCare.gov could have been introduced to the country, he said, "What they could have done with the website is basically only certain like locations use it, type in your zip code and verify."
President Obama said everyone who wants to get the insurance will be able to, they just might have to enroll over the phone or through the mail. The deadline to sign up for coverage is the end of March.